Meet the Mind

With over a decade of experience spanning telecommunications, customer engagement strategy, and organizational leadership, Margaret brings a rare blend of strategic thinking and emotional intelligence to the table. Her journey has taken her from managing high-performance service teams to overseeing transformative digital initiatives that have redefined customer journeys across Africa. She is widely recognized for translating complex technological solutions—like omnichannel call centers, CRMs, and automation tools—into intuitive experiences that resonate deeply with both employees and customers.

Margaret’s leadership style is anchored in the belief that technology should serve people, not the other way around. She actively works with cross-functional teams to ensure every solution is infused with the voice of the customer, making Pinnacle’s offerings not just tools, but trust-building assets for clients. Beyond the boardroom, she’s an advocate for customer-centric culture, empowering organizations to see every interaction as an opportunity to delight, inspire loyalty, and drive measurable growth.