Every Touchpoint, One Experience.

Empowering Businesses, One Customer at a Time.

Smart Call Center, CRM Omnichannel, AI Chatbot, and Voice Biometrics solutions for seamless, secure customer engagement.

Virtual SIP Lines, Integrated CRM Call Centers, Cloud Hosting, WhatsApp Business API, and Web Solutions—built for connected, scalable customer experiences.

Trained Call Center Agents—professional, adaptable, and ready to deliver exceptional customer experiences from day one.

Customer Service, Sales & Telephone Etiquette Training—equipping teams with the skills to connect, persuade, and serve with excellence

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ABOUT US

Innovative Minds. Proven Solutions. Real Impact.

Pinnacle Consulting Group is a dynamic ICT and business consulting firm based in Nairobi, Kenya, with a strong footprint across Africa. Since our inception, we've worked with leading enterprises, SMEs, and government agencies to reimagine their operations through digital transformation.

Solutions That Speak Your Customer’s Language.

Solutions That Connect, Experiences That Last.

Chatbots & Omnichannel Automation

Engage customers 24/7 across digital platforms with smart automation.

Chatbots & Omnichannel Automation

Engage customers 24/7 across digital platforms with smart automation.

Digital Transformation Solutions

Grow your digital presence with targeted, results-driven campaigns.

Digital Transformation Solutions

Grow your digital presence with targeted, results-driven campaigns.

Customer Relationship Management (CRM) Solutions

Unify customer data and accelerate sales with intelligent CRM platforms.

Customer Relationship Management (CRM)

Unify customer data and accelerate sales with intelligent CRM platforms.

Contact Center Solutions

Cloud-powered contact centers and customer support that scale with your business.

Call Center Systems & Outsourcing

Cloud-powered contact centers and customer support that scale with your business.

Voice Biometrics Solutions

Secure, seamless identity verification with voice technology.

Voice Biometrics & Authentication

Secure, seamless identity verification with voice technology.

Enterprise IT Solutions

Enterprise-grade infrastructure for performance, resilience, and growth.

Enterprise IT Solutions

Enterprise-grade infrastructure for performance, resilience, and growth.

Call Center Hardware – Headsets & PCs

Equip your teams with approved, high-performance headsets and call-ready PCs.

Call Center Hardware – Headsets & PCs

Equip your teams with approved, high-performance headsets and call-ready PCs.

Website Design & Development

Modern, responsive websites built to convert and showcase your brand.

Website Design & Development

Modern, responsive websites built to convert and showcase your brand.

Business Events & Strategic Engagements

We plan and populate high-impact events from summits to roundtables with curated outreach, targeted guests, and branded media coverage.

Business Events & Strategic Engagements

We plan and populate high-impact events from summits to roundtables with curated outreach, targeted guests, and branded media coverage.

Why choose us

Because your business deserves more than a service — it deserves a success story.

We blend customer-first thinking, tech mastery, and a global edge to deliver solutions that turn challenges into opportunities.

Digital Transformation

Technical Skillsets & Proficiency

Customer Retention & Success

Return on Investment (ROI)

Voices That Inspire Confidence

Real stories from clients who’ve experienced our impact.

Beyond B2B
Founder & CEO
Dhabiti Sacco
Executive Director
Southfront Properties
Executive Director
Beulah City
Executive Director
Mahiga Homes
Fidelity Insurance
Executive Director

“Working with Pinnacle delivered a reliable web platform alongside secure mailing and hosting services that streamlined our communication and operations. Their solutions provided stability, enhanced professionalism, and ensured peace of mind, enabling us to scale our services confidently and maintain consistent digital performance.”

Ambrose M. CEO — Golden Homecare – Nairobi

“Working with Pinnacle was a strategic upgrade to our digital footprint. Their web development and digital transformation support enabled us to present our operations clearly, professionally, and credibly, strengthening engagement with both partners and customers across our digital platforms and channels globally.”

Dan T. Director – Chalvin Farm – Nyeri

“Working with Pinnacle guided us through a seamless web development, contact center, and digital transformation journey. Their team translated our business needs into a modern, functional platform that strengthened our online presence and positioned our brand more professionally and competitively in the market.”

Daniel M. CEO- Filtex – Nairobi, Kenya

“Pinnacle Group delivered a robust call center, PBX  integrated with CRM solution that elevated how we engage with customers. From structured call handling to real-time visibility, accountability, and Detailed Enterprise Reporting, the end-to-end  solution improved efficiency, accountability, & service quality across our sales and support teams.”

John M. IT – Heritage Mabati Mills – Nairobi

“Pinnacle played a critical role in transforming our go-to-market strategy. Through their sales outsourcing and distribution execution, they helped us strengthen brand visibility, streamline last-mile delivery, and significantly grow our presence across Nairobi and its environs. Their hands-on approach delivered real, measurable impact.”

Faith M., Operations Lead – Hola
Nairobi, Kenya

“Working with Pinnacle enabled our expansion into Tanzania and other African markets with confidence. Their SIP line routes & services strengthened our customer engagement framework, improved service reliability, and supported scalable growth, delivering timely, seamless, and dependable support throughout our regional expansion.

Marouane A.S – Ecomub
Rabat, Morocco

“Working with Pinnacle enabled a comprehensive digital transformation of our operations through a seamless cross-border call center solution. Their approach elevated our brand presence, improved operational efficiency, and positioned us strongly for growth and modernization across regional markets with ease and reliable systems.”

Sir Lujang Santos – EA Excellent
Juba, South Sudan

“Working with Pinnacle significantly enhanced our customer response times while strengthening service consistency across operations. Their Contact Center solutions improved overall operational efficiency and elevated the customer service experience, enabling us to deliver reliable, professional, and scalable support to our clients.”

John K.M – Royal Mabati
Nairobi, Kenya

“Working with Pinnacle transformed how we connect with our clients through an integrated omnichannel call center. The solution unified calls, emails, and chats into a single platform, improving response times, strengthening service consistency, and enabling a more efficient, professional, and scalable customer engagement experience.”

Joseph N.M – Definite Assurance
Nairobi, Kenya
Our Management Team

Leadership You Can Trust

Our management team combines vision, expertise, and a passion for excellence — driving Pinnacle Consulting Group’s innovation, growth, and commitment to delivering outstanding results for our clients.

Shamir Waititu

Founder & CEO

Margaret Mwangi

Executive Director

Jarvis Anyango

Director - Alliances & Channels

Ian Maranya

Director - Business Velocity & Expansion

Nicole Akinyi

Director - Brand & Growth Strategy
Contact us

Get In Touch

    Contact Info

    Westlands Office

    7th Floor, Westlands Business Park, Chiromo Lane, Nairobi Kenya.

    Call us

    (+254) 705 302 957

    Mail Us

    consult@pinnacleconsultingroup.co.ke

    Opening Hours

    Mon-Sat: 9:00AM-5:00PM